Refund & Return Policy

Thank you for shopping with Patché Skin. This policy explains the conditions for order cancellations, returns, replacements, and refunds.

By placing an order through Patché Skin, you agree to this policy. Nothing in this policy limits any consumer right that cannot legally be waived under Pennsylvania or applicable federal law.

1. Contact Us

All cancellation, return, replacement, and refund requests must be emailed to:

support@patchéskin.com

Include your full name, order number, and a clear description of your request.

2. Order Cancellations

Orders may be canceled only before they have been fulfilled.

To request a cancellation, contact support@patchéskin.com as soon as possible and include:

• Your full name;

• Your order number; and

• A clear request to cancel the order.

Submitting a request does not guarantee cancellation because orders may begin processing shortly after they are placed.

Once an order has been fulfilled or shipped, it cannot be canceled. A cancellation is confirmed only when Patché Skin sends written confirmation by email.

If an approved cancellation occurs after payment has been collected, the payment will be refunded to the original payment method.

3. Shipping and Delivery

Orders are generally expected to arrive within 5–10 business days after fulfillment. Business days do not include Saturdays, Sundays, or U.S. federal holidays.

This timeframe is an estimate and is not a guaranteed delivery date. Delivery may take longer because of carrier delays, severe weather, high order volumes, local delivery conditions, inaccurate delivery information, or circumstances outside our reasonable control.

Products from the same order may occasionally be shipped separately and arrive on different dates. Tracking information will be provided when available.

If we cannot ship an order within the stated timeframe, we will notify the customer and provide the options required by applicable law.

Customers are responsible for entering a complete and accurate delivery address. Contact support@patchéskin.comimmediately if you notice an error. We cannot guarantee that delivery information can be changed after an order has been fulfilled.

4. Reporting a Problem

Customers must contact support@patchéskin.com within 48 hours of the carrier’s confirmed delivery time to request a return, replacement, or refund.

The request must include:

• The customer’s full name;

• The order number;

• The name of the affected product;

• A clear description of the issue; and

• Clear photographs or video showing the product, packaging, shipping label, damage, defect, leakage, or incorrect item, as applicable.

Please keep the product and all original packaging while your request is being reviewed. We may be unable to approve a claim if the product or packaging is discarded before the review is completed.

Requests received after the 48-hour period may be denied unless a longer reporting period or another remedy is required by applicable law.

5. Eligible Returns, Replacements, and Refunds

After reviewing the request, Patché Skin may approve an appropriate remedy when:

• A product arrives damaged, broken, or leaking;

• A product is defective;

• The wrong product was delivered;

• A product is missing from a delivered order;

• The delivered product is materially different from its description; or

• A remedy is otherwise required under applicable law.

Depending on the circumstances, the remedy may be:

• A replacement;

• A full or partial refund;

• Store credit, if offered and accepted by the customer; or

• Another appropriate resolution.

Approval depends on the information and evidence submitted with the request.

6. Change-of-Mind Returns

Due to the personal and hygienic nature of skincare and cosmetic products, Patché Skin generally does not accept returns because a customer:

• Changed their mind;

• No longer wants the product;

• Ordered the wrong product, size, or quantity;

• Dislikes the product’s scent, color, texture, or packaging;

• Did not achieve a particular expected result; or

• Experienced a personal sensitivity that was not caused by a defective or misdescribed product.

At our discretion, we may approve a return of an unopened, unused, untested, and sealed product if the customer contacts us within 48 hours of delivery. Approval is not guaranteed.

This section does not limit any right or remedy required by applicable law.

7. Opened or Used Products

Opened, used, tested, unsealed, or tampered-with products are generally not eligible for return because of health, hygiene, and safety considerations.

An exception may apply when:

• The product is damaged or defective;

• The product is unsafe;

• The wrong product was delivered;

• The product was materially misdescribed; or

• Applicable law requires a remedy.

Patché Skin does not guarantee that every product will be suitable for every skin type. Customers should review the ingredient list, follow all instructions and warnings, and perform an appropriate patch test before regular use.

8. Return Authorization

Do not send a product back unless Patché Skin has approved the return in writing and provided return instructions.

If a return is approved, we will provide the correct authorized return address by email. This address may differ from the address shown on the original package.

Patché Skin does not accept product returns at any business, legal, administrative, or correspondence address.

Products sent:

• Without prior written authorization;

• To the address shown on the original package without our instructions; or

• To any address other than the authorized return address

may be refused, lost, or ineligible for a refund. Patché Skin is not responsible for unauthorized returns.

9. Return Conditions

Unless the return involves a damaged, defective, incorrect, or materially misdescribed product, an approved returned product must be:

• Unused and untested;

• Unopened and in its original sealed condition;

• In its original packaging;

• Accompanied by all included items; and

• Returned according to our instructions and within the stated deadline.

We may require the customer to use a trackable shipping service and retain proof of shipment.

10. Return Shipping Costs

If we confirm that a product was damaged, defective, materially misdescribed, or incorrectly supplied, Patché Skin will cover reasonable return costs when required by applicable law.

For a discretionary return that is not caused by our error or a product defect, the customer is responsible for return shipping and related charges.

Do not pay to return a product until you have received written authorization and instructions from Patché Skin.

11. Replacements

Approved replacements will normally be sent to the delivery address associated with the original order. Contact us promptly if the address needs to be corrected. We cannot guarantee that an address can be changed after the replacement has been fulfilled.

Replacement availability is not guaranteed. If the original product is unavailable, we may offer:

• A comparable replacement, with the customer’s agreement;

• Store credit, if accepted by the customer; or

• A refund to the original payment method.

We may require the original product to be returned before issuing a replacement.

12. Refunds

Approved refunds will be issued to the original payment method unless applicable law requires another method.

Patché Skin will generally initiate an approved refund within 5–10 business days. The customer’s bank, card issuer, or payment provider may require additional time to display the funds.

Refunds required for an unshipped or canceled order will be processed within the timeframe required by applicable federal law.

Unless required by law or the return resulted from our error:

• Original shipping charges are nonrefundable;

• Express or upgraded shipping charges are nonrefundable;

• Return-shipping costs are nonrefundable; and

• Return costs paid by Patché Skin may be deducted from a discretionary refund.

Customers will receive an email when a refund has been approved or denied.

13. Missing Items

If an item is missing from a delivered order, contact support@patchéskin.com within 48 hours of confirmed delivery.

Products from the same order may occasionally arrive in separate packages. Review all available tracking numbers and delivery notifications before reporting an item as missing.

14. Lost or Delayed Orders

If an order has not arrived within the estimated delivery period, contact support@patchéskin.com with your order number.

If tracking shows that the package is still in transit, we may ask the customer to allow the carrier additional time to complete delivery.

If an order is confirmed lost before delivery, Patché Skin will provide an appropriate replacement or refund after any reasonably necessary carrier investigation is completed.

If shipping is delayed beyond the promised timeframe, customers will receive the cancellation and refund options required by applicable law.

15. Packages Marked as Delivered

If tracking shows that a package was delivered but it cannot be located, contact us promptly.

Before submitting a claim, customers should:

• Confirm that the correct delivery address was provided;

• Check around the delivery location;

• Ask household members, neighbors, or building staff;

• Review any delivery photograph or carrier notice; and

• Contact the carrier when appropriate.

We may require a carrier claim, police report, or signed declaration before reviewing a replacement or refund request.

A replacement or refund is not guaranteed when carrier tracking confirms delivery. Each claim will be reviewed based on the available evidence and applicable law.

Patché Skin is not responsible for theft occurring after confirmed delivery or for delivery problems caused by an incorrect or incomplete address supplied by the customer, except where applicable law provides otherwise.

16. Incorrect Delivery Information

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Contact us immediately if you notice an error. We cannot guarantee that an address can be corrected after fulfillment begins.

Patché Skin is not required to refund or replace an order delivered to the address entered by the customer, except where required by law.

If a package is returned because of an incorrect address, failed delivery, or refusal, the customer may be responsible for additional shipping charges before the order can be resent.

17. Refused or Unclaimed Packages

Refusing delivery or failing to claim a package does not automatically qualify the order for a refund.

If the package reaches an authorized return facility and can be identified, we may refund the eligible product price after deducting return shipping, carrier fees, and other nonrecoverable costs, to the extent permitted by law.

18. Sale and Promotional Products

Sale, clearance, and promotional products remain eligible for remedies when they are damaged, defective, incorrect, or materially misdescribed.

Any additional restrictions on discretionary returns will be clearly disclosed before purchase.

19. Policy Abuse and Fraud

Patché Skin may deny a request when available evidence reasonably indicates:

• Fraud or attempted fraud;

• False or misleading information;

• Altered photographs or documents;

• Intentional product damage;

• Repeated misuse of this policy; or

• Another bad-faith claim.

We may restrict future purchases associated with confirmed fraud or serious policy abuse. This provision does not affect legitimate claims or rights protected by law.

20. Payment Disputes

Customers are encouraged to contact support@patchéskin.com before initiating a chargeback or payment dispute so that we have an opportunity to investigate and resolve the issue.

This request does not prevent a customer from contacting their bank, card issuer, payment provider, government agency, or another appropriate authority.

21. Governing Law

This policy is governed by the laws of the Commonwealth of Pennsylvania and applicable federal laws of the United States, without regard to conflict-of-law principles.

Nothing in this policy excludes or limits any consumer right or remedy that cannot legally be waived.

22. Changes to This Policy

We may update this policy to reflect changes to our practices or legal obligations.

The updated policy will be posted with a revised “Last updated” date. Changes apply prospectively and will not reduce rights associated with an order placed before the change.

23. Contact Information

For cancellations, delivery concerns, returns, replacements, or refunds, contact:

Patché Skin
Email: support@patchéskin.com
Website: www.patcheskin.com

Patché Skin is an online-only store. Products must be returned only to the address provided in our written return authorization.