Privacy Policy

This Privacy Policy explains how Patché Skin (“Patché Skin,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit our website, place an order, contact us, or otherwise interact with our online store (collectively, the “Services”).

By using the Services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

The information we collect depends on how you interact with Patché Skin.

Information you provide

We may collect information that you provide directly, including:

• Your name;

• Email address;

• Telephone number;

• Billing and delivery addresses;

• Account login information;

• Products ordered and order history;

• Communications with customer support;

• Return, replacement, and refund requests;

• Product reviews, photographs, or other submitted content;

• Marketing preferences; and

• Other information you voluntarily provide.

Payment information

Payments are processed by third-party payment providers. Those providers may collect payment-card numbers, bank information, billing details, and authentication information.

Patché Skin generally does not receive or store complete payment-card numbers. We may receive limited payment information, such as the payment method, billing status, transaction identifier, card type, and final digits of a card.

Information collected automatically

When you use our website, we and authorized service providers may automatically collect:

• IP address;

• Browser and device type;

• Operating system;

• Device identifiers;

• Language and approximate location;

• Pages viewed and links selected;

• Referring website or source;

• Date, time, and duration of visits;

• Shopping-cart activity;

• Purchase and browsing activity;

• Cookie and similar technology identifiers; and

• Website performance, diagnostic, and security information.

Information from other sources

We may receive information from:

• Payment processors;

• Delivery carriers;

• Website and e-commerce service providers;

• Analytics and advertising providers;

• Social media platforms;

• Fraud-prevention services; and

• Publicly available sources.

2. How We Use Personal Information

We may use personal information to:

• Operate and maintain our online store;

• Process, confirm, fulfill, and deliver orders;

• Process payments and refunds;

• Send order, delivery, and account notifications;

• Respond to questions and customer-service requests;

• Review cancellation, return, replacement, and refund claims;

• Detect and prevent fraud, abuse, and security incidents;

• Maintain transaction and business records;

• Personalize website content and product recommendations;

• Measure website performance and improve the customer experience;

• Send marketing communications when permitted;

• Measure advertising performance;

• Protect our rights, customers, and Services;

• Enforce our policies and agreements;

• Comply with legal, tax, accounting, and regulatory obligations; and

• Carry out another purpose disclosed when information is collected.

3. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients when reasonably necessary:

Service providers

We may disclose information to companies that perform services for us, including:

• Website hosting and e-commerce services;

• Payment processing;

• Order processing and delivery;

• Customer support;

• Email and text-message delivery;

• Data storage;

• Analytics;

• Advertising and marketing;

• Fraud prevention;

• Cybersecurity;

• Accounting, tax, and legal services; and

• Technical support.

These providers receive only the information reasonably necessary to perform their services and are expected to handle it appropriately.

Delivery services

We may provide your name, delivery address, telephone number, email address, order details, and delivery instructions to parties involved in delivering your order.

Advertising and analytics partners

We may allow analytics or advertising partners to collect information about website activity through cookies and similar technologies.

Some U.S. state privacy laws may define certain advertising-related disclosures as “selling,” “sharing,” or using personal information for “targeted advertising,” even when no money is exchanged.

Where required, you may opt out through [cookie-preferences link or “Your Privacy Choices” link] or by contacting support@patchéskin.com.

Legal and safety disclosures

We may disclose information when we reasonably believe it is necessary to:

• Comply with applicable law, legal process, or a lawful government request;

• Protect the rights, property, or safety of Patché Skin, our customers, or others;

• Investigate fraud, abuse, or security incidents;

• Enforce our Terms of Service or other policies; or

• Establish, exercise, or defend legal claims.

Business transactions

Information may be disclosed as part of a proposed or completed merger, financing, acquisition, restructuring, sale of assets, or similar business transaction. Where required, we will provide notice before personal information becomes subject to materially different privacy practices.

With your direction or consent

We may disclose information for another purpose when you direct us to do so or provide consent.

4. Cookies and Similar Technologies

We and authorized providers may use cookies, pixels, tags, software development kits, and similar technologies.

These technologies may be used to:

• Keep the website functioning;

• Remember cart contents and preferences;

• Maintain account sessions;

• Process checkout;

• Prevent fraud and improve security;

• Understand how visitors use the website;

• Diagnose errors and measure performance;

• Personalize content; and

• Deliver or measure advertising.

Types of cookies

Essential cookies are necessary for features such as checkout, security, account access, and shopping-cart functionality.

Analytics cookies help us understand website traffic and usage.

Functional cookies remember preferences and improve website features.

Advertising cookies may be used to personalize or measure advertisements.

You may control nonessential cookies through [cookie-preferences link], when available, or through your browser settings. Blocking cookies may cause portions of the website to function incorrectly.

For additional details, see our Cookie Policy at [Cookie Policy link, if applicable].

5. Advertising and “Do Not Sell or Share” Rights

Patché Skin does not sell personal information for money.

However, our use of certain analytics and advertising technologies may be treated as a “sale,” “sharing,” or targeted advertising under some state privacy laws.

Where applicable, you may opt out by:

• Selecting [Your Privacy Choices link];

• Adjusting your cookie preferences at [cookie-preferences link]; or

• Emailing support@patchéskin.com with the subject line “Privacy Opt-Out.”

Where legally required and technically supported, we will process recognized browser-based opt-out preference signals, such as Global Privacy Control.

We do not knowingly sell or share the personal information of consumers under 16.

6. Marketing Communications

If you subscribe to promotional emails, we may send information about products, offers, or news.

You can unsubscribe at any time by:

• Selecting the unsubscribe link in a marketing email; or

• Contacting support@patchéskin.com.

Unsubscribing from marketing does not prevent us from sending non-promotional messages relating to orders, transactions, security, policy changes, or customer-service requests.

If we offer text-message marketing, separate terms and consent disclosures will apply. Consent to marketing is not a condition of purchase.

7. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide the Services;

• Complete transactions;

• Maintain business and tax records;

• Handle returns, refunds, disputes, and chargebacks;

• Prevent fraud and abuse;

• Enforce our agreements;

• Comply with legal obligations; and

• Establish, exercise, or defend legal claims.

Retention periods depend on the type of information, why it was collected, applicable legal requirements, and operational needs.

When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it.

8. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information.

However, no website, transmission, or storage system can be guaranteed completely secure. You use the Services and transmit information at your own risk.

If you create an account, you are responsible for protecting your password and notifying us promptly of suspected unauthorized access.

9. Your Privacy Choices and Rights

Depending on where you live and subject to applicable exceptions, you may have the right to:

• Request access to personal information we maintain about you;

• Request correction of inaccurate information;

• Request deletion of personal information;

• Obtain a portable copy of certain information;

• Opt out of targeted advertising;

• Opt out of certain sales or sharing of personal information;

• Limit certain uses of sensitive personal information;

• Withdraw consent where processing is based on consent;

• Appeal the denial of a privacy request; and

• Receive equal service without unlawful discrimination for exercising a privacy right.

These rights are not absolute. We may retain or use information when permitted or required for purposes such as completing transactions, maintaining records, detecting fraud, protecting legal rights, or complying with law.

Submitting a request

To submit a privacy request, email:

support@patcheskin.com

Use the subject line “Privacy Request” and state:

• Your name;

• The email address associated with your account or order;

• The state or country where you reside;

• The right you wish to exercise; and

• Any relevant order or account information.

We may request additional information to reasonably verify your identity. We will use verification information only to process the request.

An authorized agent may submit a request where permitted by law. We may require evidence of the agent’s authority and may ask the consumer to verify their identity directly.

We will respond within the timeframe required by applicable law.

10. California Privacy Notice

This section applies only if Patché Skin is subject to the California Consumer Privacy Act, as amended, and the individual is covered by that law.

Depending on how you interact with us, we may collect the following categories of personal information:

• Identifiers, such as name, email address, IP address, and postal address;

• Customer-record information, such as telephone number and billing information;

• Commercial information, such as products purchased or considered;

• Internet or electronic activity, such as browsing and interaction data;

• Approximate geolocation derived from an IP address;

• Audio, visual, or similar information voluntarily submitted to us;

• Inferences drawn from activity or purchase information; and

• Sensitive personal information, such as account credentials or payment information, when applicable.

We use and disclose these categories for the purposes described in this policy.

We do not use or disclose sensitive personal information to infer characteristics about consumers unless disclosed otherwise.

California residents may have rights to know, access, correct, delete, and obtain information about our data practices, as well as rights to opt out of the sale or sharing of personal information and to receive equal treatment.

To exercise these rights,  email support@patcheskin.com.

11. Other U.S. State Privacy Rights

Residents of states with applicable comprehensive privacy laws may have additional rights concerning access, correction, deletion, portability, targeted advertising, sales of personal data, profiling, and appeals.

Patché Skin will honor these rights when the applicable law covers our business and the request.

If we deny a request, residents who possess a statutory appeal right may appeal by emailing support@patchéskin.com with the subject line “Privacy Request Appeal.”

12. Children’s Privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.

If you believe that a child under 13 has submitted personal information to us, contact support@patchéskin.com so that we can review and delete it as appropriate.

Individuals who have not reached the age of legal majority should make purchases only with the involvement and permission of a parent or legal guardian.

13. International Visitors

Patché Skin is based in Pennsylvania, United States. If you access the Services from another country, your information may be processed in the United States or other locations where service providers operate.

Privacy laws in those locations may differ from those in your jurisdiction. Where required, we will use an appropriate legal basis or transfer mechanism.

Customers outside the United States may have additional privacy rights under their local laws.

14. Third-Party Websites

Our website may contain links to third-party websites, social media services, or applications.

Patché Skin does not control and is not responsible for the privacy, security, or content practices of third parties. Review their privacy policies before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our Services, practices, technology, or legal obligations.

The revised version will be posted with an updated “Last updated” date. If a change materially affects how we use personal information, we will provide additional notice where required.

16. Contact Us

For questions, concerns, or privacy requests, contact:

Patché Skin
Email: support@patcheskin.com
Website: www.patcheskin.com

Patché Skin is an online-only business and handles privacy inquiries electronically through the email address above.